Peace of Mind Guarantee

We are confident in the quality and security of our products at Souqano Store, which is why we proudly offer a Lifetime Replacement or Refund Guarantee for lost or stolen items.

How does it work?

To qualify for a replacement or refund under this guarantee:

• The product must have been purchased directly from our official website: souqano.store

• You must provide satisfactory proof of loss or theft

Acceptable proof includes:

• A police report

• An insurance claim

• Other official documentation clearly confirming the loss or theft

If satisfactory proof cannot be provided, Souqano Store reserves the right to deny the request for a replacement or refund.

Important notes:

• This guarantee applies only to lost or stolen products

• It does not cover items that are damaged, misused, or rendered inoperable

• The guarantee applies only to eligible Souqano Store products and does not extend to other items sold on our website

• This guarantee is subject to change at any time without prior notice

• All products are additionally covered by our standard 30-Day Guarantee

How to request a replacement or refund

If you believe you qualify for this guarantee, please contact us at hello@souqano.store with:

• Your order number

• Details of the loss or theft

• Supporting documentation

Our 24/7 customer support team will review your request and get back to you as soon as possible.