Shipping Policy

Processing & Delivery Time

Orders placed on souqano.store are typically processed and shipped within 1 business day.

• Standard Delivery: Delivered within 2–3 business days

• Next-Day Delivery: Same-day dispatch with delivery on the next business day (where available)

Please note: even if an order does not ship on the same day it is placed, it will still arrive within the promised delivery timeframe.

Shipping Notification & Tracking

Once your order has been shipped, you will receive a shipping notification via email or WhatsApp with your tracking number.

Please allow up to 24 hours for tracking information to become active and update on the courier’s website.

Issues & Delays

If you experience any issues with your order, please contact us at hello@souqano.store.

While we always strive to deliver on time, please note that delays caused by courier services or unforeseen circumstances are beyond our control once the order has shipped.

Incorrect Shipping Address

Please ensure that your shipping address is entered accurately and completely at checkout.

In some cases, our system may detect minor address errors and we will contact you for confirmation. However, if an incorrect address results in a failed delivery or return to sender, Souqano Store is not responsible for delivery delays or additional shipping costs.

Returns & Exchanges

How do I return my order? We’re sorry to hear you’d like to return your order. Here’s how it works:

1. Contact us at hello@souqano.store within 7 days of purchase. Our support team will assist you with the return process.

2. For full details and conditions, please visit our Return Policy page.

We’re here to help and ensure your experience with Souqano Store is a positive one.

How do I exchange an item?

To request an exchange:

• The request must be made within 7 days of purchase

• The product must be unused and in flawless condition

Please contact us at hello@souqano.store with your order number and exchange request.

Please note:

• Customers are responsible for postage fees for exchanges

• If you receive an incorrect or defective item, please contact us and provide a photo — in this case, we will cover the postage costs

Processing & Delivery Time

Orders placed on souqano.store are typically processed and shipped within 1 business day.

• Standard Delivery: Delivered within 2–3 business days

• Next-Day Delivery: Same-day dispatch with delivery on the next business day (where available)

Please note: even if an order does not ship on the same day it is placed, it will still arrive within the promised delivery timeframe.

Shipping Notification & Tracking

Once your order has been shipped, you will receive a shipping notification via email or WhatsApp with your tracking number.

Please allow up to 24 hours for tracking information to become active and update on the courier’s website.

Issues & Delays

If you experience any issues with your order, please contact us at hello@souqano.store.

While we always strive to deliver on time, please note that delays caused by courier services or unforeseen circumstances are beyond our control once the order has shipped.

Incorrect Shipping Address

Please ensure that your shipping address is entered accurately and completely at checkout.

In some cases, our system may detect minor address errors and we will contact you for confirmation. However, if an incorrect address results in a failed delivery or return to sender, Souqano Store is not responsible for delivery delays or additional shipping costs.

Returns & Exchanges

How do I return my order?

We’re sorry to hear you’d like to return your order. Here’s how it works:

1. Contact us at hello@souqano.store within 7 days of purchase. Our support team will assist you with the return process.

2. For full details and conditions, please visit our Return Policy page.

We’re here to help and ensure your experience with Souqano Store is a positive one.

How do I exchange an item?

To request an exchange:

• The request must be made within 7 days of purchase

• The product must be unused and in flawless condition

Please contact us at hello@souqano.store with your order number and exchange request.

Please note:

• Customers are responsible for postage fees for exchanges

• If you receive an incorrect or defective item, please contact us and provide a photo — in this case, we will cover the postage costs